FAQ's

Frequently Asked Questions (FAQs) – Quad Store

Welcome to the Quad Store FAQ section. Here you can find answers to common questions about our imported wrist watches, delivery, warranty, returns, payments, and customer support.

1. What is Quad Store?

Quad Store has been dealing in luxurious imported wrist watches since 2018. We offer stylish, premium-looking and modern watches for everyday wear and different occasions.

2. Are your watches imported?

Yes. Quad Store specializes in imported wrist watches with premium designs and modern features.

3. Are your watches waterproof?

Yes. Our watches are waterproof and suitable for regular everyday use.

We still recommend following the product care instructions and avoiding unnecessary exposure to extreme water pressure, hot water, steam, or chemicals.

4. Are all Quad Store watches suitable for everyday use?

Yes. All our watches are suitable for everyday use. They are selected with comfort, style and regular wear in mind.

5. Do your watches come with a warranty?

Yes. Eligible watches purchased from Quad Store come with a 1-Year Warranty from the date of delivery.

The warranty covers eligible manufacturing and functional defects under normal usage.

6. What is not covered under warranty?

The warranty generally does not cover:

Physical or accidental damage
Broken glass or display
Scratches or dents caused by use
Damage caused by misuse or negligence
Normal wear and tear
Unauthorized repair or modification
Cosmetic damage caused during regular usage

All warranty claims are subject to inspection and approval.

7. How can I claim the warranty?

To raise a warranty request, email us at:

quadstores.india@gmail.com

Please provide your Order Number, customer details, description of the issue, and clear photos or videos showing the problem.

8. What is your return policy?

Quad Store offers a 7-Day Return Policy.

Eligible return requests must be raised within 7 days from the date of delivery and are subject to the terms mentioned in our Return & Refund Policy.

We recommend keeping the product, original packaging, accessories and other included items in good condition until your request has been reviewed.

9. How long does delivery take?

Our standard delivery timeline is approximately 3–5 days.

Delivery time may occasionally vary depending on the delivery location, courier serviceability, public holidays, weather conditions or other logistics-related circumstances.

10. How can I track my order?

Once your order is dispatched, tracking information will be shared with you through your registered contact details.

You can use the tracking details to check the latest shipment status.

11. What should I do if my order is delayed?

If your order has not arrived within the expected timeframe, please check the latest tracking information.

You can also contact us at quadstores.india@gmail.com with your Order Number, and our support team will assist you.

12. What should I do if I receive a damaged or incorrect product?

Please contact us as soon as possible after receiving the order and share:

Order Number
Clear product photos
Packaging photos
Description of the issue

Our team will review your request and assist you according to the applicable store policy.

13. Can I cancel my order?

Order cancellation depends on the current order status.

If your order has not yet been processed or dispatched, we will try to assist with the cancellation request. Once an order has been shipped, cancellation may not always be possible.

14. Will the watch look exactly like the website images?

We try to present our watches as accurately as possible.

However, minor colour or appearance differences may occur due to lighting conditions, photography, screen brightness and display settings.

15. Where can I check the features of a watch?

The main features and available specifications are mentioned on the respective product page.

If you need more information before ordering, contact us at quadstores.india@gmail.com.

16. Do your watches require special care?

For better product life, we recommend keeping the watch clean and avoiding unnecessary exposure to chemicals, perfumes, extreme heat or strong impacts.

Following basic care instructions can help maintain the appearance and functionality of your watch.

17. Can I get help before placing an order?

Yes. You can contact our support team before placing your order if you have any questions about a particular watch.

Email: quadstores.india@gmail.com

18. How can I contact Quad Store?

For product information, order assistance, shipping, delivery, returns, refunds or warranty support, contact us at:

Email: quadstores.india@gmail.com

For faster assistance, please include your Order Number for order-related queries.

19. Is my personal information secure?

Customer information is handled according to our Privacy Policy and is used for legitimate purposes such as order processing, delivery and customer support.

Never share your OTP, UPI PIN, card PIN, passwords or other confidential financial information with anyone.

20. Why choose Quad Store?

At Quad Store, we focus on providing stylish and luxurious imported wrist watches along with reliable customer service and after-sales assistance.

Our key benefits include: